Founded in the at an early stage 2000s, Redbox Automated retail LLC is an American and also Canadian rental firm offering movie at your designated kiosks, via on-demand streaming, and cost-free Live TV.

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Compared to their competitors, Redbox has actually a ‘return anywhere’ policy permitting customers to return their rentals to any type of Redbox kiosk, regardless of what kiosk the rental was initially picked increase from.

Given that some customers room not pleased with the service, it is no surprising that they would favor to learn more about the refund policy and also process.

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If girlfriend are among them, check out on to learn what we have discovered out about Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is not transparent about its refund policy, it is hard to tell in what cases the agency is ready to give refunds.

The Redbox Transaction Terms and also Conditions state that if you rental or purchase a defective on-demand content, you can get a refund the the rental or acquisition price if a replacement through a non-defective contents is unavailable.

As for the rental or acquisition of items in ~ a Redbox kiosk, the exact same Terms state the in the event of renting a defective item, friend can get a instead of of the very same or lesser value, though regards to Use state you will certainly be eligible for a refund if such replacement is no available.

The terms of Use additionally state the Redbox’s full liability for any losses or damages will certainly not exceed $10 or the lot you were charged, whichever is lesser.

How To obtain a Refund from Redbox on mine Own?

As the Redbox refund request process is no clear, friend should call their Customer assistance via:

Phone in ~ 1.866.REDBOX3 (1.866.733.2693)

Can You request a Refund Via

Yes / No







Yes (Live chat)


When you contact Customer Service, make certain to explain in information what the concern is. For example, the DVD friend rented is scratched and unplayable, or you have actually been overcharged because that items you returned.

Make certain to provide details such as:

BarcodesRental/purchase time stampsKiosk location

Note that requesting a refund does no guarantee girlfriend will get one also if you room approved. For more details, check the usual Issues through Redbox ar below.

If you desire to publication a Redbox reservation, monitor this page.

What Is the Time home window To request a Redbox Refund?

According to their FAQ page, Redbox does no refund fees older 보다 90 days.

How long Will It take it To obtain My Redbox Refund?

If a refund is granted, the takes around five come seven company days for the refund come be earlier in customer’s accounts, depending on their financial institution.

Common problems With Redbox

According to resources such together Consumer Affairs or the Better company Bureau, Redbox customers report various issues, the most usual being:

Poor client serviceExcess charges because of the machine’s fail to scan went back itemsDefective DVDs or on-demand streaming issuesFailure to pay out refunds

Poor client Service

Many customers complain about customer representatives no being ready to cooperate, denying customers their rights, and hanging up on them as soon as they urge on speak to the manager.

Even if they decision to engage with a customer complaining around the service, state the the rental or purchase, or overcharges, that is no a guarantee that the customers will gain a refund.

Excess Charges because of Machine’s failure To Scan changed Items

One of the most typical problems is customers gift overcharged for overdue rentals regardless of returning items in ~ the shortest return window. it happens due to the fact that Redbox machines fail to scan the items, and also the service instantly charges for each extra day until the mistake is rectified.

Defective DVDs and also On-Demand Streaming Issues

It is common that items spread from Redbox machines are scratched or otherwise defected, or that on-demand streaming experience interruptions, bring about customers’ i can not qualify to use the content they rented or purchased.

Failure come Pay out Refunds

Even if the service agrees to provide you a refund, they tend to expand paying it out.

Request a Redbox Refund v


In instance you want to spare you yourself the trouble of contacting client Service and also requesting a refund on her own, you deserve to delegate the job to

Our application has automated every the procedures to make taking care of services such as Redbox go seamlessly and also without unnecessary stress.

Open in your net browser and take it the complying with steps:

Click Get Protected under Chargeback InstantlyEnter the details around your bank and also the Redbox items you are requesting a refund forConfirm her request v a signature

Once the digital assistant has actually received your request, we will get in touch with your financial institution and also dispute the Redbox charge. come strengthen your claim, we will forward friend the relevant MasterCard and also VISA codes and regulations. We can also contact Redbox and request a refund on your behalf.

Get Rid of the Redbox advancement Emails

If you are having trouble with too much promotional or spam emails from Redbox, us can aid you cut their circulation to her inbox.

The Spam Collector functionality has been design to prevent undesired emails native flooding our clients’ inboxes and exposing them to possibly harmful content.

Headaches end Redbox? No worries With

In case Redbox is giving you a tough time and denying her customer rights, you may need to method the matter much more seriously and take legal action. has actually been honored with the louis M. Brown Award for Legal access by the American Bar Association. The world’s very first robot lawyer can help you assert her legal rights by filing a small claims lawsuit versus Redbox.

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