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(The complying with is indigenous Tom Tillet"s congressional Casework Guide. Mr. Tillet is a former District cook of employee of Congressman Joe Pitts, and a knowledgeable experienced in casework management.)

Agency: generic term that have the right to mean a department, agency, commission, or various other office of the commonwealth executive branch.

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Ask: exactly what the constituent desires from the Member. The caseworker and constituent have to be an extremely clear what the ask is. The meeting have to never end until the questioning is clearly and mutually agreed on.

Casework: Contacting a federal company on instead of of a ingredient to resolve an issue, problem, or to achieve information. Common casework would be questioning for expeditious or expedited handling, to express the Member‟s interest in the issue, or questioning for a favorable decision in ~ the rules and also regulations the the details agency. To be thought about a case, an firm must be contacted in part manner. This is much more important in office‟s that have actually a officially evaluation procedure so the super is to compare apples to apples. Merely answering a question, giving an explanation, or directions is not a case.

Congressional: An inspection or case, usually referring to a letter from the Member. As in – "yes, we sent out in a congressional."

Constituent Service: Casework is a sub-set the constituent business that is an ext narrowly characterized as helping an individual enduring some type of concern with a commonwealth executive branch agency. Constituent business is a large term encompassing virtually every little thing a Member does because that his constituents.

Congressional Research business (CRS): developed in 1970. Operates together an "in-house think tank" because that Congress. CRS is one incredible resource for caseworkers. Acquire used to using CRS. Over there is whole Section in this guide on CRS. Keep CRS in mind as soon as you have a particularly complicated, nuanced, or unexplained case. Castle are very prompt and very helpful. CRS is critical tool in your tool-box.

Final: The company letter, e-mail (or perhaps call) responding to the inspection (case). Together in -- ".....hey, go the last come in yet for the "MIC" case?"

Frequent Flyer (FF): A constituent who contacts, commonly by phone, the office (most likely district) ~ above a very regular basis. Part FFs carry out send in letters. Happily for the district staff, most FF letters obtain answered through the DC staff. A staffer (or constantly the intern) that is fairly low top top the office food chain gets the FFs.

In the Barrel: not being may be to end the touch (contact through constituent) no issue what friend try. If you occupational for a "never hang up" plan Member, an excellent luck!

Legislative Liaison (LL): – Designated office for congressional inquiries in commonwealth agencies. The staff there carry out the intake, and also then enter the bowels the the bureaucracy to resolve your ask. Can also be dubbed Governmental to work or legislative branch Affairs. Virtually all federal agencies have actually a LL office. Please keep in mind that the is possible certain smaller claims or regional offices can not have a formally designated LL office, but except in really rare cases, there will certainly be who on the staff that wears the LL hat.

Member attention in situation (MIC). Pronounced favor "Mick."

Office Culture: A somewhat un-definable, nebulous, and informal perform of did not like rules, customs, and practices that sets the ton of the office; and inform behaviors, expectations, and relationships. A specific "office culture" might assume that agencies are always wrong, mendacious, and cannot be trusted; ergo, caseworkers are more aggressive, edgy, and direct v their LL contacts. In other words, is there an adversarial relationship, versus among a "team" mutually trying to aid the constituent? new caseworkers require to figure this the end as soon as possible. The Member and senior staff of course have actually a substantial impact top top the office culture. The casework shop regularly reflects the Member.

PACF: Privacy action Consent Form. Must acquire from the constituent in stimulate to open a case. Organ have become increasingly strict around getting one. Can be provided by an excellent caseworkers to determine how serious a constituent is about their problem.

Point of call (POC):Should include name, title, call number, and also e-mail address.

Shop: The staffer(s) that specialize in a certain aspects the the operation. Commonly there is a legislature (Leg) Shop, Casework Shop, and Communication (Comms) Shop. The Legislative director (LD) operation the foot shop, and also the press Secretary honchos the Comms shop. The Comms shop is most most likely a shop that one, uneven the Member sees self a Governor, Senator, or President, then there can be a push Assistant too. Leg. Shop is most likely three to five staff, based in DC.

Standard operation Procedure (SOP):Accepted, usual office practices interpreted by all. Examples of SOP: (1) at any time an elected official calls, the DD takes the call, (2) in ~ the end of every contact the staffer states "....please feel free to contact me again if you feel Congressman ___________ deserve to be of assistance."

Read In: Briefed ~ above the case, made aware of the details.

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Run/Ran the case: open a case, can be past tense. "I ran a instance for him."

Run the Trap: make a call call, send an e-mail, practically any type of contact with an additional person, most most likely asking for a favor, information, or asking a question. Together in – "Hey Bob, run a trap and find out once Speaker Ryan‟s bill on Members getting a 20% raise is gonna drop?"

Touch: constituent call, walk-in, fax, letter, e-mail, web contact with Member. Can additionally be provided as a noun to denote the constituent.